Refund policy

Returns & Refunds Policy

At JBL Custom Apparel, we take great pride in the heritage and quality of our custom-designed apparel. Because each piece is tailored specifically to your request, we have established the following policy regarding returns and refunds.

1. Custom Mock-Up Approval

To ensure your design is perfect, we provide a digital mock-up for every order.

  • Final Approval: Once you approve the digital mock-up, the design is considered final.

  • Responsibility: It is the customer's responsibility to review all details, including spelling, dates (e.g., "EST. 1787"), colors, and logo placement, before providing approval.

2. No Returns or Exchanges

Because our products are custom-made and cannot be restocked or resold, we do not accept returns or exchanges for:

  • Change of heart or "buyer’s remorse."

  • Incorrect size selection (please refer to our size charts before ordering).

  • Design elements that were present in the mock-up you approved.

3. Damages and Defects

In the rare event that your item arrives physically damaged or has a manufacturing defect, we will make it right.

  • Timeline: Please inspect your order upon reception and contact us within 7 days of delivery.

  • Process: Email us at [Your Email] with your order number and clear photos of the damage.

  • Resolution: If the defect is verified, we will provide a replacement of the original approved design at no additional cost to you.

4. Cancellations

Orders can only be canceled for a full refund before the mock-up has been approved and moved into production. Once production begins, we are unable to cancel the order or issue a refund.